Get in Touch
Have questions? Our team is here to help. Contact us anytime.
support@preciousbuy.com
Response within 2 hours
Phone
1-800-PRECIOUS
Mon-Fri 9AM-6PM EST
Hours
Mon - Fri: 9AM - 6PM
Sat: 10AM - 4PM EST
Address
PreciousBuy Headquarters
New York, NY 10001
Send us a Message
Whether you have questions about our service, need help with your submission, or just want to say hello, we'd love to hear from you.
Quick Response
We typically respond to emails within 2 hours during business hours.
24/7 Support
Need immediate help? Call our support line anytime for urgent matters.
Live Chat
Chat with our team in real-time during business hours through our website.
Frequently Asked Questions
How can I track my submission?
Sign into your dashboard to see real-time status updates on all your submissions.
What if I need to cancel?
You can decline any quote and receive a free return shipping label for your items.
How do I report a problem?
Contact our support team immediately. We have a 100% satisfaction guarantee.
Can I speak to someone directly?
Yes! Call our support line at 1-800-PRECIOUS during business hours.